Transfer, Cancellation & Refund Policy

Open-Enrollment Programs Transfer & Cancellation Policy

Number of Days Before Program

Transfer Fee

Substitutions Allowed

Cancellation Fee

More than 30 business days


Yes (no fee)


15-30 business days

25% of program fee

Yes (no fee)

50% of program fee

Less than 15 business days

25% of program fee


100% of program fee

Transfers: Transfer requests must indicate the new date and/or new program the participant wishes to attend.

100% of the full program fee is non-refundable if

  • The participant does not attend another program within one year of the original program start date;
  • The participant transfers more than two (2) times.

Refunds: Any remaining balance of a canceled program’s payment may be applied to another Eckerd College executive education program within one year of the original program date. After one year, the balance is non-refundable.


**Please note: By registering for an open-enrollment program offered by Eckerd College, you are agreeing to the terms and conditions of this Transfer & Cancellation Policy.**


Product and Assessment Refund Policy

Product returns will be accepted on the following conditions:

For hard-copy products:

The Entrepreneurial Mindset Profile (EMP) refunds clients 100% for returned hard-copy products within 30 days from its original purchase date excluding shipping costs.
After 30 days, we will charge a 25% restocking fee of the total price of the products returned. To request a return, call Customer Service at 1-855-602-7765 or email

Product returns will be accepted on the following conditions:

  • They are in good condition and in complete sets (i.e., no missing forms, booklets, etc.)
  • They are returned to the Entrepreneurial Mindset Profile (EMP) within 60 days of the original purchase date
  • They are accompanied by a copy of the original invoice
  • Shipping costs are paid by the client

This policy applies in its entirety to all EMP hard-copy products. All returns are subject to verification and approval by EMP.

For online instruments:

  • The instruments have not been accessed by participants or their observers.
  • The return is completed within three months of the original purchase date.

All return requests are subject to verification.

Questions regarding this policy may be directed to or 855-602-7765.